customers & staff wellbeing
Here are some changes we have made, please be assured that during your dining experience with us we will be taking the neccessary precautions needed, so you can enjoy your meal and relax.
If you have any symptoms or feeling under the weather, we politely ask you to re-book your table for a further date.
Distancing
We are going to be practicing social distancing where possible, we ask for you to respect yours and others personal space including our staff.
On your arrival to Sorrento we will ask for you to wait at the door for one of our staff to welcome you and guide you to your table, we have hand santiser stations in place, which we will be asking you to use upon entry. We would like this new system to be as smooth and professional as possible therefore we politely ask to be as punctual as you can for bookings, following this we recommend bookings only for the timebeing.
As you are all aware the government have set out certain guidlines regarding group gatherings indoor and outdoor. Gatherings indoor should be no more than 2 households (including support bubbles). A maximum of 6 people from different households are able to sit together outdoors only, if there are 7 or more then you should be from 2 households only (including support bubbles).
Our indoor and outdoor tables have been positioned carefully to meet guidlines therefore we please ask for you to not re-position them.
If you are to arrive without a prior booking during busy periods, we will politley ask you to queue as we try our best to accomodate you to a table. However, this might not always be possible, as we need to keep everyone safe.
We have never experienced a global pandemic like this before so we are all figuring out this "new normal" together. Our staff are following the guidance of the government, we know it will take some getting used to, but please be kind to them if they ask you to do the same.
Service
We have changed the layout of tables to meet the guidlines and have a flow system in place, for staff and customers to follow. We will be setting tables on arrival. Cutlery and napkins will be placed in pouches to reduce 'contact'. Condiments will all be in sachets and we have new paper menus to be recycled after every use.
Table service is as normal, unfortunately the bar area is not to be used and all customers have to be seated. Our staff will continue to be attentive and make your dining experience as enjoyable as possible.
Cleanliness
We are taking extra measures to clean and santizise our premises. Our staff will be washing thier hands frequently and also have hand sanitizer on them during service. Full santizing of tables and chairs will be carried out after each customer.
Toilets will have a one in and one out system in place, and will be cleaned hourly. At busy times the toilets will be monitered to permit safe distancing.
We have hand santizer and signage in place throughout the premises.